Thomas Henry US: Shipping Policy

Last updated: September 10, 2026

Where we ship

We ship to all fifty US states and the District of Columbia.

We do not currently ship to:

•          PO Boxes

•          APO, FPO, and DPO addresses

•          US territories, including Puerto Rico, Guam, and the US Virgin Islands

•          Any destination outside the United States

Each order ships to a single address. If you need items sent to multiple addresses, place a separate order for each one.

Looking for Thomas Henry outside the US? Visit thomas-henry.com to find your local market.

Processing time

Orders are processed within 1 to 3 business days of being placed. Business days are Monday through Friday, excluding US holidays.

Orders placed after 12:00 PM ET on a business day, or on a weekend or holiday, begin processing the next business day.

You will receive a shipping confirmation email with tracking as soon as your order leaves our facility. Tracking can take up to 24 hours to show movement after the label is created.

During launches, promotions, and peak periods, processing may take longer. We will note this on the site when it applies.

Carrier and delivery estimates

All orders ship via UPS from our fulfillment center in New Jersey.

Region	Estimated transit time
Northeast and Mid-Atlantic	1 to 3 business days
Midwest and South	2 to 4 business days
West Coast and Mountain	4 to 7 business days

Transit times are estimates provided by the carrier and are counted in business days after your order ships, not from when it was placed. They are not guaranteed. Weather, carrier delays, and other conditions outside our control can extend them.

Shipping rates

Shipping is calculated at checkout based on the weight of your order and your destination, using live UPS rates. The exact cost is shown before you pay.

Free standard shipping is available on qualifying orders above a threshold shown at checkout. Free shipping applies to UPS Ground only and to the fifty states and DC. Promotional shipping offers may change and are subject to the terms stated with the offer.

Tracking your order

Your shipping confirmation email includes a UPS tracking number. You can follow your package at ups.com.

If tracking shows no movement for more than three business days after your shipping confirmation, contact us at info@thomas-henry.com with your order number and we will look into it.

Damaged shipments

Our mixers ship in glass. We pack them to survive normal carrier handling, but breakage occasionally happens.

If your order arrives damaged, contact us at info@thomas-henry.com within 7 days of delivery. Include:

•          your order number

•          a description of the damage

•          photos of the damaged bottles and of the shipping carton, including any carrier damage to the outside of the box

Keep the packaging until your claim is resolved. We may need it for a carrier claim.

Approved damage claims are resolved with a replacement of the damaged units at no cost to you. Where a replacement is not available, we will issue a refund for the affected units. You do not need to return damaged product.

Missing and late deliveries

If tracking shows delivered but you do not have the package, check with household members and neighbors, look for a carrier notice, and check any secure locations where UPS commonly leaves packages. Packages are sometimes marked delivered up to 24 hours before they arrive.

If it still has not turned up after 24 hours, contact UPS with your tracking number to open an investigation, and let us know at info@thomas-henry.com so we can support the claim.

We are not responsible for packages that the carrier confirms as delivered. Once UPS marks a package delivered to the address you provided, risk has passed to you. We will help you pursue a carrier claim, but we are not able to automatically replace or refund confirmed deliveries.

If you are concerned about package theft, consider shipping to a work address or a UPS Access Point.

Incorrect addresses

Please check your shipping address carefully before completing checkout. We cannot change an address once an order has entered fulfillment.

If a package is returned to us as undeliverable because of an incorrect or incomplete address, we will contact you. We can reship it once you cover the reshipment cost, or refund the order less the original outbound shipping cost.

Address corrections made with the carrier after shipment may incur a UPS address correction fee, which is your responsibility.

Refused deliveries

If you refuse delivery of an order, it will be treated as a return under our Refund Policy. Outbound shipping is not refunded and any carrier return charges will be deducted from your refund.

Subscription orders

Subscription orders follow the same processing times and delivery estimates. Your renewal order is created on your scheduled date and then enters our normal 1 to 3 business day processing window.

You can update your shipping address for future orders in your account at any time, provided the change is made before your next order enters fulfillment.

Questions

Email info@thomas-henry.com with your order number and we will help.

Thomas Henry US store legal terms, draft v1. Prepared by 3PMG, September 9, 2026. This is a commercial draft to support legal review. It is not legal advice, and 3PMG is not a law firm. Have qualified counsel review before publishing.