Terms of service
Thomas Henry US: Terms of Service
Last updated: September 10, 2026
Overview
Welcome to Thomas Henry US. This store is operated by UNDONE Americas, Inc. The terms “we,” “us,” and “our” refer to UNDONE Americas, Inc., which operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). “Thomas Henry US” is the name of this store and of the brand we distribute, not a separate company.
Thomas Henry US is the authorized US distributor of Thomas Henry premium mixers, produced in Germany by Thomas Henry GmbH. Thomas Henry and related marks are trademarks of Thomas Henry GmbH, used under license.
These Terms of Service, together with any policies referenced in them, describe your rights and responsibilities when you use the Services. Please read them carefully. They include important information about your legal rights, including warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, do not use or access our Services.
Our store is powered by Shopify, which enables us to provide the Services to you.
Section 1: Age Requirement and Access
You must be 21 years of age or older to access or use the Services.
Thomas Henry products are non-alcoholic mixers. We apply a 21+ requirement because our Services include cocktail recipes, mixing guidance, and other content that references alcoholic beverages, and we choose to make that content available only to adults of legal drinking age in the United States.
By accessing the Services, you represent and warrant that you are at least 21 years old. We may require you to confirm your age before granting access, and we may refuse access to anyone who does not or cannot make that confirmation. Providing false age information is a breach of these Terms.
You are responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign, or license your account to another person.
You represent and warrant that all information you provide is correct, current, and complete, and that you have the rights necessary to provide it.
Section 2: Our Products
We make every effort to represent our products accurately. Colors and product appearance may differ from how they appear on your screen depending on your device and its settings. We do not warrant that the appearance or quality of any product will meet your expectations or match how it is depicted online.
Our products are non-alcoholic beverages. Nutritional, ingredient, and allergen information is provided on product packaging and on our product pages. Product formulations, packaging, and specifications may change. Always read the label on the product you receive. If you have a food allergy or dietary restriction, rely on the physical label rather than our website.
Product descriptions are subject to change at any time without notice at our sole discretion. We may discontinue any product at any time and may limit the quantities of any product we offer to any person, geographic region, or jurisdiction on a case-by-case basis.
Section 3: Orders and Acceptance
When you place an order, you are making an offer to purchase. We reserve the right to accept or decline any order for any reason at our discretion. Your order is not accepted until we confirm acceptance, and we must receive and process your payment before an order is accepted.
Please review your order carefully before submitting it. Once an order is accepted and enters fulfillment, we may be unable to accommodate cancellation requests. See our Refund Policy for what is and is not possible after an order is placed.
If we do not accept, change, or cancel an order, we will attempt to notify you using the email address, billing address, or phone number provided at the time of the order.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy.
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export. We reserve the right to refuse or cancel orders that we reasonably believe are placed for resale. Wholesale and on-premise accounts are handled separately; contact us for trade inquiries.
Section 4: Prices, Taxes, and Billing
Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect when the order is placed, as set out in your order confirmation email.
Unless expressly stated otherwise, posted prices do not include taxes, shipping, or handling. Applicable sales tax is calculated at checkout based on your shipping address.
Prices in our online store may differ from prices offered at retail, on Amazon, or in stores operated by third parties. We do not price match against those channels.
We may offer promotions governed by terms separate from these Terms. Where a promotion’s terms conflict with these Terms, the promotion terms govern for that promotion.
You agree to provide current, complete, and accurate purchase, payment, and account information, and to update it promptly so we can complete your transactions and contact you as needed.
You represent and warrant that the payment information you provide is true, correct, and complete; that you are authorized to use the payment method; that charges will be honored by your card issuer; and that you will pay all charges at posted prices, including shipping, handling, and applicable taxes.
Section 5: Shipping, Delivery, and Risk of Loss
We ship within the United States only. Full details, including processing times, carriers, restricted destinations, and how we handle damaged or lost shipments, are in our Shipping Policy, which is incorporated into these Terms.
All delivery times are estimates and are not guaranteed. We are not liable for delays caused by carriers, weather, or events outside our control.
Title and risk of loss pass to you when we transfer the products to the carrier. This allocation does not limit the damage and non-delivery remedies we offer voluntarily under our Refund Policy and Shipping Policy.
Section 6: Subscriptions and Automatic Renewal
If you enroll in a subscription (including any “Subscribe & Save” or similar program), the following terms apply in addition to the rest of these Terms.
Automatic renewal. Your subscription renews automatically at the frequency you select until you cancel. We will charge your saved payment method for each renewal order at the then-current subscription price, plus applicable tax and shipping.
What you are agreeing to. Before you are charged, we disclose the products included, the renewal frequency, the recurring amount, the cancellation method, and our contact information. You must give express affirmative consent to these terms before your first charge. You will receive an acknowledgement of those terms after you enroll, in a form you can keep.
Cancelling. You may cancel at any time, effective for future orders. Cancellation is available online through your account, in the same medium in which you subscribed, using a clearly visible cancel option that does not require you to speak with anyone or complete a retention flow. You may also cancel by emailing info@thomas-henry.com or calling us during business hours. If you leave a voicemail, we will process the cancellation within one business day.
Timing. Cancellation takes effect for orders not yet processed. If an order has already entered fulfillment, that order will ship and be billed, and the cancellation will apply to the following cycle. Cancel at least [X] days before your next scheduled ship date to avoid that order.
Reminders and changes. We will send renewal reminders as required by applicable law, including at least annually. If the subscription price increases, we will notify you in advance, no fewer than seven and no more than thirty days before the change takes effect, and the increase will not apply until you have received that notice. If we make a material change to the subscription, we will notify you in a form you can retain.
Skipping and modifying. You may skip, delay, or change the products in an upcoming order through your account, subject to the cutoff above.
Refunds on subscription orders. Subscription orders are subject to the same Refund Policy as one-time orders.
Section 7: Intellectual Property
Our Services, including all trademarks, brands, text, displays, images, graphics, reviews, video, audio, and the design, selection, and arrangement of them, are owned by UNDONE Americas, Inc., Thomas Henry GmbH, or our affiliates and licensors, and are protected by US and foreign intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material on the Services without our prior written consent.
The Thomas Henry name, logo, product names, designs, and slogans, including “BORN IN BARS,” are trademarks of Thomas Henry GmbH. You must not use them without prior written permission. Shopify’s name, logo, and marks are trademarks of Shopify. All other marks on the Services belong to their respective owners.
Trade partners, bartenders, and media may request brand assets through our downloads page, subject to the usage terms stated there. Access to those assets does not transfer ownership or grant a license beyond the stated terms.
All rights not expressly granted are reserved.
Section 8: Optional Third-Party Tools
You may be given access to third-party tools through the Services that we neither monitor nor control. We provide access to such tools “as is” and “as available,” without warranties, representations, conditions, or endorsement of any kind. We have no liability arising from your use of optional third-party tools.
Any use of these tools is at your own risk and discretion, and you should review the terms on which the relevant third-party provider offers them.
New features and tools released in the future are also part of the Services and subject to these Terms.
Section 9: Third-Party Links
The Services may contain materials and links to websites operated by third parties, including embedded third-party functionality. We are not responsible for examining or evaluating the content or accuracy of third-party materials or sites, and we are not liable for any harm arising from your access to them or from products you purchase through them.
Complaints or questions about third-party products and services should be directed to that third party.
Section 10: Relationship with Shopify
Thomas Henry US is powered by Shopify, which enables us to provide the Services to you. Any sales and purchases you make in our store are made directly with Thomas Henry US.
By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sale between you and Thomas Henry US, including any injury, damage, or loss resulting from purchased products and services. You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Thomas Henry US.
Section 11: Privacy
All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may be subject to Shopify’s Privacy Policy. By using the Services, you acknowledge that you have read these policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit will be transmitted to and shared with Shopify and with third parties that may be located in countries other than where you reside.
Section 12: Marketing Communications
If you opt in to email or SMS marketing, you consent to receive recurring marketing messages from us at the address or number you provide.
Text messaging. Consent to receive marketing texts is not a condition of any purchase. Message and data rates may apply. Message frequency varies. Reply STOP to any message to opt out, or HELP for help. Carriers are not liable for delayed or undelivered messages. Full terms are set out in our SMS Terms.
Email. You may unsubscribe at any time using the link in any marketing email. We may still send you non-promotional messages about your account, orders, and subscriptions.
Section 13: Feedback and User Content
If you submit ideas, suggestions, feedback, reviews, proposals, photos, or other content (“Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display that Feedback in any medium for any purpose, including commercial use.
You represent and warrant that you own or have all necessary rights to the Feedback; that you have disclosed any compensation or incentive you received in connection with it; and that it complies with these Terms.
If you have been given free product, payment, or any other incentive in exchange for a review or social post, you must disclose that relationship clearly and conspicuously in the content itself, as required by FTC guidance.
We have no obligation to keep Feedback confidential, to pay for it, or to respond to it. We may, but are not required to, monitor, edit, or remove Feedback we determine in our sole discretion to be unlawful, offensive, or otherwise objectionable.
Your Feedback must not violate any third-party right, contain unlawful, abusive, or obscene material, or contain malware. You may not use a false email address or misrepresent the origin of Feedback. You are solely responsible for your Feedback and its accuracy.
Section 14: Errors, Inaccuracies, and Omissions
Occasionally information in the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct any error and to change, update, or cancel orders if any information is inaccurate, at any time and without prior notice, including after you have submitted an order.
Section 15: Prohibited Uses
You may access and use the Services for lawful purposes only. You may not use the Services, directly or indirectly:
• for any unlawful or malicious purpose;
• to violate any federal, state, or local law, rule, regulation, or ordinance;
• to infringe our intellectual property rights or those of others;
• to harass, abuse, insult, harm, defame, slander, disparage, or intimidate any person;
• to transmit false or misleading information;
• to transmit advertising or promotional material, including junk mail, chain letters, or spam;
• to impersonate any person or entity; or
• to engage in conduct that restricts or inhibits anyone’s use of the Services or that may harm Thomas Henry US, Shopify, or users of the Services.
You also agree not to: upload or transmit viruses or malicious code; reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services; collect or track others’ personal information; spam, phish, pharm, or pretext the Services; use any robot, spider, scraper, data extraction tool, AI agent, or automated means to access the Services; or interfere with, bypass, or circumvent security or access restrictions.
We may suspend, disable, or terminate your account at any time, without notice, if we determine you have violated any part of these Terms.
Section 16: Automated Agents
This section applies if you use, allow, enable, or cause the deployment of an Agent to access or interact with the Services. “Agent” means software or a service that takes autonomous or semi-autonomous action on behalf of a person or entity and can execute without direct supervision.
No Agent may access or interact with the Services unless it identifies itself and operates in accordance with this section at all times, and no Agent may access the Services if we have asked it to refrain.
We may limit, including by technical measures, whether and how any Agent accesses the Services.
Agents must: identify in all HTTP/HTTPS requests that the request is from an Agent and disclose its name in the user agent string in the form “Agent/[agent name]”; not conceal or obfuscate that the interaction is from an Agent, including by mimicking human interaction patterns or completing or circumventing CAPTCHAs; respond truthfully to any prompt seeking to determine whether the interaction is from a human; and not circumvent any measure intended to block, limit, or control Agent access.
Section 17: Termination
We may terminate this agreement or your access to the Services, in whole or in part, at our sole discretion at any time without notice. You remain liable for all amounts due through the date of termination.
The following sections survive termination: Intellectual Property, Feedback and User Content, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law, and Privacy, along with any other provision that by its nature should survive.
Section 18: Disclaimer of Warranties
Information presented on the Services is made available for general information purposes only. We do not warrant its accuracy, completeness, or usefulness. Any reliance you place on it is at your own risk.
EXCEPT AS EXPRESSLY STATED BY THOMAS HENRY US, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT REPRESENTATION, WARRANTY, OR CONDITION OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO THIS DISCLAIMER MAY NOT APPLY TO YOU.
Nothing in these Terms excludes or limits any warranty or right that cannot be excluded or limited under applicable law.
Section 19: Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO CASE SHALL THOMAS HENRY US, UNDONE AMERICAS, LLC, OR OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, OR REPLACEMENT COSTS, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCT PROCURED THROUGH THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY.
TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR ANY PRODUCT WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID TO US IN THE SIX MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED US DOLLARS.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THESE LIMITATIONS MAY NOT APPLY TO YOU. NOTHING IN THESE TERMS LIMITS LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, FOR FRAUD, OR FOR ANY OTHER LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.
Section 20: Indemnification
You agree to indemnify, defend, and hold harmless Thomas Henry US, UNDONE Americas, Inc., Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims, including reasonable attorneys’ fees, payable to any third party arising out of your breach of these Terms, your violation of any law or third-party right, or your access to and use of the Services.
We will notify you of any indemnifiable claim, though a failure to notify promptly will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such a claim at your expense, including choice of counsel, but will not settle a claim requiring non-monetary obligations from you without your consent, not to be unreasonably withheld. You will cooperate in the defense of indemnified claims.
Section 21: Governing Law and Venue
These Terms of Service and any separate agreements under which we provide Services are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Subject to Section 22, you and Thomas Henry US consent to the exclusive venue and personal jurisdiction of the state and federal courts located in Delaware.
Nothing in this section deprives you of the protection of mandatory consumer protection laws of the state in which you reside.
Section 22: Dispute Resolution [OPTIONAL: COUNSEL DECISION, SEE MEMO 00]
Not yet included. Draft text below for counsel review, and not to be published as part of the customer-facing terms until counsel signs off. Adding an arbitration clause requires conspicuous presentation and affirmative assent at checkout to be enforceable. Do not publish this section without counsel sign-off and matching checkout UI.
Informal resolution first. Before filing a claim, you agree to try to resolve the dispute informally by contacting us at info@thomas-henry.com. We will attempt in good faith to resolve the dispute within sixty days.
Binding arbitration. If we cannot resolve the dispute informally, you and Thomas Henry US agree that any dispute arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration administered by [ADMINISTRATOR] under its consumer arbitration rules, rather than in court, except that either party may bring an individual claim in small claims court.
Class action waiver. You and Thomas Henry US agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.
Opt-out. You may opt out of this arbitration agreement by sending written notice to [ADDRESS] within thirty days of first accepting these Terms. Opting out does not affect any other part of these Terms.
Section 23: Severability
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision is nonetheless enforceable to the fullest extent permitted by law, and the unenforceable portion is severed. That determination does not affect the validity and enforceability of the remaining provisions.
Section 24: Waiver and Entire Agreement
Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of it.
These Terms and any policies or operating rules we post constitute the entire agreement between you and us and govern your use of the Services, superseding any prior agreements, communications, and proposals, whether oral or written, including any prior versions of these Terms.
Any ambiguity in the interpretation of these Terms will not be construed against the drafting party.
Section 25: Assignment
You may not delegate, transfer, or assign these Terms or any of your rights or obligations under them without our prior written consent, and any attempt to do so is void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.
Section 26: Headings
Headings are included for convenience only and do not limit or otherwise affect these Terms.
Section 27: Changes to These Terms
You can review the most current version of these Terms at any time on this page.
We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check periodically for changes. We will notify you of material changes as required by applicable law, and such changes will be effective on the date specified in the notice. Your continued use of the Services after changes are posted constitutes acceptance of those changes.
Section 28: Contact Information
Questions about these Terms of Service should be sent to info@thomas-henry.com.
UNDONE Americas, Inc. operator of the Thomas Henry US online store 8 The Green, #6818 Dover, DE 19901 United States info@thomas-henry.com [US PHONE NUMBER]
Thomas Henry US store legal terms, draft v1. Prepared by 3PMG, September 9, 2026. This is a commercial draft to support legal review. It is not legal advice, and 3PMG is not a law firm. Have qualified counsel review before publishing.